Refund Policy

Last Updated: 23 Aug 2023

Effective Date: 23 Aug 2023

Thank you for using StarterForms! We're committed to ensuring your satisfaction with our service. Please read our refund policy carefully to understand your options regarding refunds for credits purchased on our website.

Unused Credits Refund:

You have the flexibility to request a full refund for any unused credits at any time without incurring any processing fees. Simply send an email to [email protected] with the following information:

1. Your account's email address.
2. Specify that you're requesting a refund for unused credits.

Used Credits Refund:

If you've used credits to send forms to new company employees, you can request a refund for used credits within 14 days from the date of usage. To initiate this process, please send an email to [email protected] with the following details:

1. Your account's email address.
2. Specify the type of refund you're requesting: refund for unused credits or refund for used credits.

Refund Eligibility:

Please note that refunds will not be issued in cases where users violate our terms and conditions. We reserve the right to deny refund requests in such instances.

Refund Process:

1. Send an email to [email protected] with the subject line "Refund Request."
2. Include your account's email address in the email.
3. Specify the type of refund you're requesting: full refund including used credits or refund for unused credits.
4. Our team will review your request and respond within 2 business days.
5. If your refund request is approved, you can expect to receive your refund within 7 working days from the date of approval.

Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [email protected].

This refund policy is subject to change without notice, so we recommend checking this page regularly for updates.